Terms & Conditions
All Participants in the King County Commuter Van TripPool Program agree that they are 18 years of age or older, have read and agree to comply with the following Terms and Conditions:
- Participants acknowledge that King County may revise these Terms and Conditions at any time without notice to the Participants and that Participants shall comply with such revisions in order to continue to participate in King County Commuter Van Programs.
- Participants will abide by the policies and rules set forth in the King County Commuter Van TripPool Program Manual provided to all Participants by King County Rideshare Operations here. Participants agree that King County Rideshare Operations may revise those policies and rules at any time without notice to the Participants and that Participants shall comply with such revisions in order to continue to participate in King County Commuter Van Programs.
- King County reserves the right to change or discontinue any aspect of the King County Commuter Van programs, temporarily or permanently, with or without notice to Participants.
- Participants will abide by all day-to-day operational rules of their commuter groups as established by majority vote of the group members or as may be directed from time to time by King County Rideshare Operations.
- Participants will help keep the van clean and tidy.
- Participants will cooperate to ensure, to the best of their ability, that no person shall be denied the opportunity to participate in or be subjected to discrimination in the conduct of King County Commuter Van Programs because of race, creed, color, sex, age, national origin, sexual orientation, or the presence of any sensory, mental or physical disability in any manner contrary to applicable local ordinance, state or federal laws and regulations.
- Participants will indemnify and hold harmless King County, its authorized agents, officials and employees from all claims, actions, costs, damages or expenses of any nature whatsoever arising out of or resulting from any delays, tardiness, failure to make an appropriate or scheduled pick-up, absence of the van or termination of the Program.
- Participants acknowledge that the King County Rideshare Operations provides ridesharing referral services without screening the character or background of Participants or applicants. King County shall have no responsibility or liability for any acts or omissions of King County Commuter Van Programs Participants or applicants except as otherwise provided in these Terms and Conditions.
- King County prohibits the use of the King County Commuter Van Programs to engage in any illegal, improper, actionable or criminal activity; to violate any local, state, or federal statute, including but not limited to threatening or harassing others; and to comply with all applicable law.
- King County is not responsible for any personal property lost or damaged that may be associated with the use of the King County Commuter Van Programs.
- Participant understands that King County is a government entity and its records related to the business of King County, including the King County Commuter Van Programs, are generally available for public review. Participant's personal information is subject to RCW 42.56.330.
- These Terms and Conditions constitute the entire agreement between each Participant and King County with respect to the subject matter hereof and supersede all previous written or oral agreements, if any, between you and King County with respect to such subject matter. If Participant is any way dissatisfied with any of these Terms and Conditions, Participant's sole and exclusive remedy is to discontinue participation in the King County Commuter Van Programs.
King County Rideshare Operations
King County Rideshare Operations agrees to comply with the following Terms and Conditions:
- King County Rideshare Operations shall provide vans for use by TripPool Participants.
- King County Rideshare Operations shall provide for servicing and maintenance of TripPool vans.
- King County Rideshare Operations shall help drivers fulfill their administrative obligations.
- King County Rideshare Operations shall assist in maintaining ridership.
- King County Rideshare Operations shall assist TripPool Participants in making alternate transportation arrangements in the event of mechanical failure of vans.
- King County Rideshare Operations shall attempt to resolve disputes arising out of established day-to-day operational rules of TripPool groups.
- King County Rideshare Operations shall ensure, to the best of its ability, that no person shall be denied the opportunity to participate in or be subjected to discrimination in the conduct of the TripPool Program because of race, creed, color, sex, age, national origin, sexual orientation, or the presence of any sensory, mental or physical disability in any manner contrary to applicable local ordinance, state or federal laws and regulations.
- King County Rideshare Operations shall provide commuter groups with an online TripPool Program Manual outlining policies and rules applicable to the King County TripPool Program.
- The King County TripPool Program, managed by King County Rideshare Operations, is a self-insurer under the laws of the State of Washington, including specifically but not limited to, the Financial Responsibility Law and RCW Chapter 48.22. As such, King County Rideshare Operations does not provide an automobile liability insurance policy, nor does it provide Personal Injury Protection (PIP) coverage.
- The King County TripPool Van Program, as a self-insurer under the laws of the State of Washington, will provide liability coverage in the event of the negligent operation of a van for and including bodily injury, property damage, comprehensive, collision, and minimum statutory limits per occurrence for underinsured motorist protection for a driver operating the van at the time of an applicable accident; provided the van was being operated by a Driver authorized by King County Rideshare Operations and for a purpose permitted under these Terms and Conditions.
- The King County TripPool Van Program, as a self-insurer under the laws of the State of Washington, will provide medical and hospital payments, in accordance with the laws of the State of Washington, to any TripPool driver who sustains bodily injury as a result of an occurrence while negligently operating a van within the terms and conditions of a TripPool agreement with that driver. These payments are only available for occurrences in which no liability bond or policy or health insurance applies at the time of the occurrence. Medical and hospital payments are for reasonable and necessary medical expenses incurred as a result of a covered occurrence and includes payments for dental services, prescriptions, prosthetic devices, ambulance expenses, and funeral expenses. Payments do not include loss of income or expenses for household services. This should not be interpreted as personal injury protection (PIP) coverage.
Connect with Rideshare
Local Calls: 206-625-4500
WA Relay: 711
201 S Jackson St
Seattle, WA 98104-0770
Accessible commuter vans are available to groups upon request; WA Relay users, please dial 711 to get in touch with rideshare staff (available 8 AM to 5 PM, Monday through Friday); RideshareOnline.com translation service available to ESL customers via a conference by calling 206-625-4500 (available 8 AM to 5 AM, Monday through Friday).
Rideshare contact list
We appreciate your participation in our commuter van program! Please call us if you need assistance—our phones are staffed Monday-Friday, 8am-5pm. For emergencies after hours, weekends or holidays, your call will be patched into our answering service.
Fender bender, damage or issue with your van? Call your maintenance representative.
Not sure who your Accounting Representative is? Please call anyone listed below for help or a referral.
Starter kit for vanpool and vanshare
TripPool volunteer driver toolkit
Community Van driver toolkit
Commuter Van Orientation
New drivers and bookkeepers in the King County Commuter Van Program are required to take online training and receive a completion letter to become approved drivers or bookkeepers in our program. To take this orientation, you must be authorized and have been contacted by a Rideshare Operations representative.
Are you authorized and ready to complete your commuter van orientation?
Need assistance? Send us an email
Vanpool Seat Finder
Enter complete home and work addresses below for the most accurate list results. Visit RideshareOnline.com to create and view custom trip lists with additional search filters, personal trip calendar, and available rewards.
Emergency and accident procedures
If you have an accident
- Protect the scene:
- Turn on hazard flashers
- Move the van out of traffic
- Make sure riders are in a safe location
- Set up reflectorized triangles from the kit in your van
- CALL 911 and report the accident (regardless of the severity).
- Call King County Metro Transit at 206-625-4500 and report the accident immediately.
- Exchange information with the other driver(s):
- Complete the back section of the Vanpool Accident packet envelope
- Obtain names, addresses and phone numbers
- Driver license numbers
- Vehicle license numbers
- Insurance information—You are insured through the King County Metro Transit Division (206-625-4500)
- If police are on the scene, obtain officer's name, badge number and jurisdiction.
- Ask all witnesses to complete the "Witness Courtesy Cards" in the accident packet and put them in the mail.
- Complete a Traffic Collision Report (inside accident packet) in the glove compartment for all accidents. Within 48 hours, email the report, fax to 206-684-2166 or send by regular mail using the postage paid envelope provided in the packet.
If you have a breakdown:
This information is for King County Metro VanPool drivers and their use.
Protect the scene where your van is disabled and call a Vanpool Service Representative; during regular business hours (8:00am-5:00pm), after hours call 206-625-4500 or 1-800-427-8249; the on-call staff member will be paged. You may call collect, but you must identify yourself as a vanpool driver for the call to be accepted. If you are calling from a telephone that does not accept return calls, please ask the answering service to patch you through to the on-call staff member. Be sure to have the following:
- Your vehicle HOV number, (for example HOV1234)
- Your exact location
- Your van's condition and/or suspected problem
- A phone number where you can be reached
For further information see Section 3 of your VanPool Program Manual.
If your van requires towing
Leave the van in a secured area, lock it, tell Metro and the towing company where you will leave the keys. Do not take the keys with you. Metro will have the van towed to the nearest dealership, assigned garage or Metro facility.
Below are contracted King County Metro commuter van maintenance and repair garages. Please check with your Maintenance Rideshare Services Representative (MRSR) at 206-625-4500 to confirm which garage your van is assigned to.
Note: These are contracted facilities for King County Metro's express purposes and use or listing of these facilities does not imply any type of recommendation.