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Community Connections is a four-year (2015-2018) demonstration program in which Metro works with local governments and community partners to develop innovative and cost-efficient transportation solutions in areas of King County that don’t have the infrastructure, density, or land use to support regular, fixed-route bus service. The program aims to develop, test, and evaluate new transportation services that take advantage of innovative ideas, unique partnerships, or emerging technology.

Community Connections in 2017 by the numbers

As we look back on an exciting year in the Community Connections program, it's worth highlighting and decoding some of the many numbers that came out of the work of the Community Connections program in 2017.


The number of new partnerships delivering mobility solutions for communities in 2017. These new partnerships for 2017 are the Trailhead Direct, Bothell-Woodinville Community Van, Vashon Island Community Van, Kenmore SchoolPool, and Black Diamond-Enumclaw Community Ride. The Community Connections program is growing every year, and with it, the number of people who have access to new mobility solutions.


The number of new projects kicked-off in 2017. These include the first projects that came directly from communities as part from our Pilot project application process. We learned a lot from the application process and is hard at work tweaking the process for new pilot projects in 2018. Stay tuned here for more information.


The number of responses to Community Connections project surveys in 2017. That's a lot of voices heard to help us understand needs and craft transportation solutions for your community!


The number of rides given on Community Connections pilots in the past year. That's thousands of cars trips saved, meaning less congestion, better air quality, and more travel options for all.

Moving into 2018, the Community Connections program will continue to plan new projects, ask for community feedback, and roll-out new transportation solutions. Be sure to check back here for more information on all things new in the New Year.

Recent presentations

South County Area Transportation Board
August 15, 2017
Eastside Transportation Partnership
July 14, 2017
SeaShore Transportation Forum
July 7, 2017

Success through partnerships

Community Connections is about employing innovative ideas, unique partnerships, or emerging technology to develop customized services that respond to a community’s transportation needs. Collaboration with our community partners helps us find new ways of improving mobility for the public. Thanks to work with our current partners, we have new solutions across King County.

Community engagement

We are currently partnering with the following communities to develop Community Connections projects. Learn more about each project:

Wheels on the ground

After assessing needs, conducting outreach and identifying solutions, services are launched in pilot mode, usually for a two-year period. During this time Metro and its partners jointly monitor performance. Learn about all the great mobility options now available in the following communities:

Solutions toolkit

To date, Community Connections has developed six new service solutions: Community Ride, Community Shuttle, Community Van, Community Transportation Hub, Real-Time Rideshare and TripPool. Metro is also considering new ideas which includes buses that respond to real-time requests, promotional partnerships with Taxi and Transportation Network companies, and “space-available open door” access to eligibility-based services. As we continue to work with communities on our pilot projects, we expect to develop other ideas for innovative, customized services.

Community Ride
Reservation-based services for appointments, errands, and other local trips.
Community Shuttle
Metro route with a Flexible Service Area, provided through community partnerships.
Community Van
Metro vans for local group trips scheduled by a Community Transportation Coordinator to meet local needs.
Community Transportation Hub
Online or physical one-stop-shop for transportation information and resources.
Real-Time Rideshare
Promoting the use of mobile apps to enable private carpool ridematching in real-time.
Real-time ridesharing between home neighborhood and transit center. Uses Metro Vans and ORCA fares.
Customer services offices
Lost & found
Comment forms
Transit police