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Community Connections is a four-year (2015-2018) demonstration program in which Metro works with local governments and community partners to develop innovative and cost-efficient transportation solutions in areas of King County that don’t have the infrastructure, density, or land use to support regular, fixed-route bus service. The program aims to develop, test, and evaluate new transportation services that take advantage of innovative ideas, unique partnerships, or emerging technology.


The King County Council approved $15 million for the Community Connections program in the 2017-2018 biennium budget. Community Connections is the new name (as of March, 2017) for what was originally known as the Alternative Services Demonstration Program. Information on the program’s progress through mid-2016 is available in the Alternative Services Program Report.

Contact us

Cathy Snow
Program Manager
Send Cathy an email
Telephone: 206-477-5760
TTY Relay call: 711

Recent presentations

South County Area Transportation Board
August 15, 2017
Eastside Transportation Partnership
July 14, 2017
SeaShore Transportation Forum
July 7, 2017

Success through partnerships

Community Connections is about employing innovative ideas, unique partnerships, or emerging technology to develop customized services that respond to a community’s transportation needs. Collaboration with our community partners helps us find new ways of improving mobility for the public. Thanks to work with our current partners, we have new solutions across King County.

Community engagement

We are currently partnering with the following communities to develop Community Connections projects. Learn more about each project:

Wheels on the ground

After assessing needs, conducting outreach and identifying solutions, services are launched in pilot mode, usually for a two-year period. During this time Metro and its partners jointly monitor performance. Learn about all the great mobility options now available in the following communities:

Solutions toolkit

To date, Community Connections has developed six new service solutions: Community Ride, Community Shuttle, Community Van, Community Transportation Hub, Real-Time Rideshare and TripPool. Metro is also considering new ideas which includes buses that respond to real-time requests, promotional partnerships with Taxi and Transportation Network companies, and “space-available open door” access to eligibility-based services. As we continue to work with communities on our pilot projects, we expect to develop other ideas for innovative, customized services.

Community Ride
Reservation-based services for appointments, errands, and other local trips.
Community Shuttle
Metro route with a Flexible Service Area, provided through community partnerships.
Community Van
Metro vans for local group trips scheduled by a Community Transportation Coordinator to meet local needs.
Community Transportation Hub
Online or physical one-stop-shop for transportation information and resources.
Real-Time Rideshare
Promoting the use of mobile apps to enable private carpool ridematching in real-time.
Real-time ridesharing between home neighborhood and transit center. Uses Metro Vans and ORCA fares.

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