Assistance for Navigators
What is a Navigator?
An individual who is trained and able to help consumers look for health coverage options through Washington Healthplanfinder. They can help you complete eligibility and enrollment forms. These individuals and organizations are required to be unbiased. Their services are free to consumers. This webpage is to provide tips and best practice guidelines for those trained as a Navigator.
For King County residents: Learn where you can contact a Navigator nearest you for assistance with health insurance enrollment.
Tips and best practices
Downloadable publications are available from the Washington Exchange Outreach Partners site.
- Client Rights & Responsibilities: Important information about enrolling into WA Healthplanfinder
- Derechos y responsabilidades del cliente: Información importante acerca de la inscripción en WA Healthplanfinder
- Servicing irate customers (24 page guide)
- The 4 A's of servicing irate customers (1 page handout)
- How to calculate MAGI (PDF)
- Undocumented clients: You must indicate whether or not a client filed their taxes and what was their filing status, including filing with a pin. If the application is not approved due to system error code, you'll need to contact Luis Salazar to report the error. If you have questions regarding eligibility, please contact Daphne Pie or Luis Salazar.
- Tax credit miscalculation, FAQs
Navigator In-Service meeting materials
- Apple Health Enhanced Benefits (MS Excel)
- Improving patient experience and outcomes (PDF)
- Consumer Decision Support Tool/Provider Directory Demo (PowerPoint)
- Learning Management System(PowerPoint)
- Most Common Application Errors and What You Need to Know (PowerPoint)
- Navigator In-Service Update (PowerPoint)
- 2018 Kaiser Permanente Washington (PowerPoint)
- Molina Healthcare Update (PDF)
- Medicare Overview for Navigators PART 1 (PowerPoint)
- Frequently Asked Questions Regarding Medicare and the Marketplace PART 2 (PDF)
- Social Security: With You Through Life's Journey (PowerPoint)
- When to Submit an Error Ticket (PowerPoint)
- About You page: Green Card Tips
- About You Page: Tips for Completing the Immigration Question
- Ambetter: Product training, 2019
- Amerigroup Washington
- Charts income guidelines scenarios
- COFA Islander Health Care
- Community Health Plan of Washington
- Delta Dental: Individaul & Family Qualified Dental Plans
- DSHS: Classic Medicaid, Medicare Savings Programs
- Kaiser Permanente: 2019 Cost Share Changes and Plan Mapping
- Kaiser Permanente: Individual & Family Qualified Health Plans
- Kaiser Permanente: Understanding the plans, benefit highlights
- Molina: Healthcare Update
- NoHLA: Understanding Public Charge
- SHIBA: Medicare overview for Navigators
- Public Charge story gathering: Help Fight Harmful Changes to Immigration Policy
- When Is It Safe For Immigrants To Get Benefits? Public Charge Rules and Possible Changes
- UnitedHealthcare Community Plan: Looking Ahead to Open Enrollment and 2019
- Urban American Indian and Alaska Native (AI/AN) Health 101
- WAHBE: 2019 Customer Decision Tool
- WAHBE: 2019 Plan Choices
- WAHBE: QHP Invoicing and Application Errors
- WAHBE: Security and Privacy Awareness (full version)
- WAHBE: Security and Privacy Awareness (short version)
- Washington State Health Care Authority
Order free hard copy materials
We have a limited set of resources by completing the form below (for Navigators in King County, WA only):