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You are invited to the
King County Navigator In-Service Day for Open Enrollment 5!

Learn more about this Oct. 6, 2017 event

What is a Navigator?

An individual who is trained and able to help consumers look for health coverage options through Washington Healthplanfinder. They can help you complete eligibility and enrollment forms. These individuals and organizations are required to be unbiased. Their services are free to consumers. This webpage is to provide tips and best practice guidelines for those trained as a Navigator.

For King County residents: Learn where you can contact a Navigator nearest you for assistance with health insurance enrollment.

Tips and best practices

Client responsibilities (PDF):

Customer service:

Error codes:

Income & Income Tax:

Medicaid/Healthy Options:

  • Workaround process for Medicaid plan selection

Navigator Support Network - This site contains:

  • Operators Manual
  • Troubleshooting Desk Aid
  • Navigator Resources

  • Username is: client
  • Password is: Cl1#nt!

To order free hard copies, we have a limited set of resources by completing the form below (available only for Navigators in King County, WA):

Your first and last name:

Organization name:

King County, WA street address, city and zip code:

Email address. Optional, used only if we have questions

Phone number (i.e. 555-555-5555). Optional, used only if we have questions

Quantity needed:

Checklist to Apply for Free & Low-cost Insurance

How to Use Washington Healthplanfinder

Tips for buying a Qualified Health Plan