Assistance for Navigators
Register now for the 2020 Statewide Virtual Navigator In-Service Days!
Events held October 5-9, 2020 and October 13-15, 2020
An individual who is trained and able to help consumers look for health coverage options through Washington Healthplanfinder. They can help you complete eligibility and enrollment forms. These individuals and organizations are required to be unbiased. Their services are free to consumers. This webpage is to provide tips and best practice guidelines for those trained as a Navigator.
For King County residents: Learn where you can contact a Navigator nearest you for assistance with health insurance enrollment.
Tips and best practices
Downloadable publications are available from the Washington Exchange Outreach Partners site.
- Client Rights & Responsibilities: Important information about enrolling into WA Healthplanfinder
- Derechos y responsabilidades del cliente: Información importante acerca de la inscripción en WA Healthplanfinder
- Servicing irate customers (24 page guide)
- The 4 A's of servicing irate customers (1 page handout)
- How to calculate MAGI (PDF)
- Undocumented clients: You must indicate whether or not a client filed their taxes and what was their filing status, including filing with an ITIN. If the application is not approved due to system error code, you'll need to contact Callista Kennedy to report the error. If you have questions regarding eligibility, please contact Daphne Pie or Callista Kennedy.
- Tax credit miscalculation, FAQs
Do you have a complaint or question regarding health insurance or other services provided by the King County Navigators at Public Health? Contact us.
- 2020 Product Training, Ambetter
- Getting to know Amerigroup Washington
- 2020 Navigator Training, BridgeSpan
- Presentation by Community Health Plan of Washington
- Classic Medicaid Medicare Savings Programs
- Individual & Family Qualified Dental Plans, Delta Dental
- Plan Year 2020 Shopping, Washington Health Benefit Exchange
- COFA Islander Health Care
- Transgender and Gender Non Binary Healthcare and Inequities
- Individual and Family, Kaiser Permanente
- Name that Healthy Options Plan, Washington Apple Health
- LifeWise 2020
- Update: Changes to the Public Charge Rule
- Changes to the Public Charge Determination Quick Guide
- Scenarios Public Charge Rule Changes
- Public Charge – talking points for PHSKC employees to use with concerned clients
- Presentation by Washington Healthplanfinder
- Transgender and Gender Non Binary Healthcare and Inequities
- Navigator In-Service Day, Urban Indian Background
Washington State DSHS:
- Aged, Blind, or Disabled (ABD) Program
- Classic Medicaid: Medicare Savings Programs
- Spenddown Medicaid presentation
- Health Insurance 101
Public Health — Seattle & King County:
- Tickets and help request for the enhanced users at Public Health
- Health Insurance/Health Care Options for clients who are non-citizens of Washington State
Washington Health Benefit Exchange:
- Role of the Navigator
- Citizenship and Lawful Presence
- Conditional Eligibility Verification
- Special Enrollment Period (SEP), Eligibility and Enrollment
- Taxes and Special Enrollment Periods in Washington Healthplanfinder
Washington Healthcare Authority:
- About You page: Green Card Tips
- About You Page: Tips for Completing the Immigration Question
- Ambetter: Product training, 2019
- Amerigroup Washington
- Charts income guidelines scenarios
- COFA Islander Health Care
- Community Health Plan of Washington
- Delta Dental: Individaul & Family Qualified Dental Plans
- DSHS: Classic Medicaid, Medicare Savings Programs
- Kaiser Permanente: 2019 Cost Share Changes and Plan Mapping
- Kaiser Permanente: Individual & Family Qualified Health Plans
- Kaiser Permanente: Understanding the plans, benefit highlights
- Molina: Healthcare Update
- NoHLA: Understanding Public Charge
- SHIBA: Medicare overview for Navigators
- Public Charge story gathering: Help Fight Harmful Changes to Immigration Policy
- When Is It Safe For Immigrants To Get Benefits? Public Charge Rules and Possible Changes
- UnitedHealthcare Community Plan: Looking Ahead to Open Enrollment and 2019
- Urban American Indian and Alaska Native (AI/AN) Health 101
- WAHBE: 2019 Customer Decision Tool
- WAHBE: 2019 Plan Choices
- WAHBE: QHP Invoicing and Application Errors
- WAHBE: Security and Privacy Awareness (full version)
- WAHBE: Security and Privacy Awareness (short version)
- Washington State Health Care Authority
- Apple Health Enhanced Benefits (MS Excel)
- Improving patient experience and outcomes (PDF)
- Consumer Decision Support Tool/Provider Directory Demo (PowerPoint)
- Learning Management System(PowerPoint)
- Most Common Application Errors and What You Need to Know (PowerPoint)
- Navigator In-Service Update (PowerPoint)
- 2018 Kaiser Permanente Washington (PowerPoint)
- Molina Healthcare Update (PDF)
- Medicare Overview for Navigators PART 1 (PowerPoint)
- Frequently Asked Questions Regarding Medicare and the Marketplace PART 2 (PDF)
- Social Security: With You Through Life's Journey (PowerPoint)
- When to Submit an Error Ticket (PowerPoint)
Link/share our site at www.kingcounty.gov/navigators