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Healthcare and service providers can use the following resources to prepare for and respond to cases of COVID-19 in their facility and protect the health of clients, patients, and staff.


Healthcare providers should report by phone (206-296-4774) all COVID-19 cases in the following persons, including what role the infected person has if they live or work in a high risk setting:

  • All healthcare personnel (medical, nursing, AND any other facility employee, EMS)
  • Persons who live or work in long term care facilities, senior living centers, permanent supportive housing, or similar congregate settings (shelters, correctional facilities) who house persons at high risk of severe outcomes.
  • Employed in public safety occupation (e.g., law enforcement, fire fighter)
  • Deaths associated with COVID-19

If you have concerns of a case, cluster or outbreak in your facility, please report the case using this online form. (Examples include long-term care facilities, senior living communities, supportive or transitional housing, homeless shelters, healthcare settings.)


For first responders and health care workers:

If you are a first responder or a health care worker and are currently experiencing symptoms of COVID-19, and cannot access testing through your health care provider or occupational health, please fill out this online form for assistance. We will try to respond within 24 hours.

Testing request survey for health care workers and first responders


Guidance documents

There are currently no restrictions on who can be tested for COVID-19 and commercial testing is becoming more available. Healthcare providers may test any patient with symptoms consistent with COVID-19 but until testing supplies and laboratory capacity are widely available, Public Health is asking providers to follow the below recommendations.

COVID-19 Testing Information for Healthcare Providers, Washington State Dept. of Health

Evaluating and Testing Persons for Coronavirus Disease 2019, CDC

The following patients with COVID-19 symptoms should be tested for COVID-19:

  • Patients hospitalized with severe lower respiratory illness
  • Healthcare workers
  • Patients in other public safety occupations (e.g., law enforcement, fire fighter, EMS)
  • Patients involved in an illness cluster in a facility or institution (e.g., healthcare, school, corrections, homeless/shelters, other institution/congregate setting)

Long-term care facilities are at high risk for severe COVID-19 outbreaks due to their congregate nature and vulnerable population (e.g., older adults with multiple co-morbidities).

Isolation and Quarantine & Assessment and Recovery, King County Dept. of Community and Human Services

One of the key Public Health interventions we are deploying to slow the spread of COVID-19 is the siting of Isolation/Quarantine, Assessment and Recovery, and Shelter De-Intensification facilities across the County. These facilities slow the spread of COVID-19 and minimize the strain on our local healthcare facilities to ensure the safety of the public at large.


Contact/Where to get more information from King County

  • Medical questions related to COVID-19?
    Contact the call center between 8 AM to 7 PM PST at 206-477-3977.

  • Non-medical questions about COVID-19 including compliance and business related issues?
    Contact the King County COVID-19 Business and Community Information Line (Monday – Friday) 8:30 AM – 4:30 PM at 206-296-1608.

  • General questions about COVID-19 in Washington state.
    Contact the Washington State Novel Coronavirus Call center at 800-525-0127.