Insights and Analytics
The Performance and Strategy section offers technical assistance and consultative services to King County agencies and other jurisdictions in support of data-driven decision-making. In addition to managing countywide data efforts, such as the Employee Engagement Survey, the Performance and Strategy section offers the following custom-designed services:
The Performance and Strategy section's robust research plans for data collection can be used to make decisions about:
- Changes to internal operations, services, and policies
- Attitudes, opinions, or values in different demographic groups
- Demand for services and willingness to pay
- Program evaluation
Quantitative Data: Drawing Stories out of Numbers
The Performance and Strategy section provides customized research support for gathering quantitative data primarily through survey design and development.
Our section can assist King County agencies and other jurisdictions through all the steps of the surveying process:
In addition to tailored surveys, our team manages the enterprise-wide Employee Engagement Survey, as well as a number of customer satisfaction surveys.
Qualitative Data: Drawing Stories out of Language
The Performance and Strategy section provides customized support for gathering qualitative data through focus groups and in-depth interviews.
Our section assists agencies through the steps of a qualitative research plan, including:
- Session design and logistics
- Questionnaire design
- Session facilitation
- Transcription and coding analysis
Data from focus groups and in-depth interviews are a great complement to quantitative survey efforts.
Translating Data into Insights that Drive Performance
The Performance and Strategy section provides customized consultative services to King County agencies and other jurisdictions on data analysis and visualization, including guidance and coaching on:
Whether you have multiple spreadsheets and are in need of analysis, or you have existing graphs that could be refreshed, we’d love to help.
The Performance and Strategy section offers a variety of training and resources to King County agencies and other jurisdictions, including:
We are also able to offer customized training for your agency.
For more information, please contact:
Michael Jacobson, Deputy Director for Performance and Strategy
Office of Performance, Strategy and Budget