King County Parks and SeeClickFix have partnered to pilot a customized online and mobile customer service tool that gives lets parks and trails visitors the ability to report issues they find during a visit to any of the County’s 200 parks and 175 miles of regional trails.
Whether it’s a fallen tree, graffiti, or a damaged sign, visitors to any of King County Parks’ 200 parks or 175 miles of regional trails can now quickly report the problem and easily track its resolution, thanks to a free app called SeeClickFix.
A partnership between Parks and SeeClickFix, a leading digital communications system company, lets parks and trails visitors be the eyes and ears on the ground, identifying issues or requesting repairs, using locational, descriptive, and photographic information.
King County Parks is piloting this tool over the next several months with the goal of streamlining incoming service requests and improve communications with the public.
Here’s how it works: King County Parks is alerted to an issue as soon as a problem is registered through SeeClickFix. Parks employees will provide real-time updates as the matter undergoes resolution, and the person who reported the issue, as well as anyone else using the online tool or mobile app, can follow along until the issue has been resolved.
Available online at https://www.seeclickfix.com/, this customer service tool also allows park and trail visitors to view and comment on issues submitted by others. They can even establish “watch areas” to receive notifications about all issues reported in a specified geographic area, enabling them to follow the progress of any issue, not just the ones they submitted.
The mobile app for iPhone is available at: https://itunes.apple.com/us/app/king-county-parks/id1199128407?ls=1&mt=8.
The mobile app for Android is available at: https://play.google.com/store/apps/details?id=com.seeclickfix.kingcountyparks.app.
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About King County Parks
King County Parks - Your Big Backyard - offers more than 200 parks and 28,000 acres of open space, including such regional treasures as Marymoor Park and Cougar Mountain Regional Wildland Park, 175 miles of regional trails, 215 miles of backcountry trails and a world-class aquatic center. By cultivating strong relationships with non-profit, corporate and community partners, King County Parks enhances park amenities while reducing costs.
Launched in 2008, SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues, ranging from potholes and planted trees to garbage and graffiti. Through web and mobile applications, as well as embeddable widgets, SeeClickFix empowers citizens, community groups, media organizations, and governments to work together to improve neighborhoods. It is the most widely distributed citizen-reporting tool in the country, having recently surpassed 1 million issues.