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The Health Home Program provides care coordination of medical, behavioral health and long-term services and supports for eligible individuals of all ages, at no cost to your client. The program uses a network of local agencies that work together to help clients understand and manage their health concerns. This helps reduce dependence on emergency departments and prevents avoidable hospitalizations.

Bill Wilson, Healthcare Integration Care Planner

Forms and Resources

The most up-to-date versions of Health Home forms can be found on the Washington State Health Care Authority Health Home website.

Download the Health Home Frequently Asked Questions Guide

FAQ Summary of Changes, Jan. 29, 2018
Page Section Specifics
6 Tiers, Rates, and Billing Clarified that a Tier 2 service required a face-to face service. Billing for a Tier 2 when no face-to-face occurred is a unique circumstance and should be considered an exception. See section for more details.
7 Tiers, Rates, and Billing Amerigroup does not allow for exceptions to the Tier 2 standards and requires that at least one face-to-face meeting occurs with the client in the month to allow for Tier 2 billing.
9 Due Diligence Updated the Due Diligence requirements to align with the new Healthcare Authority guidance.
10 Consent Added language regarding obtaining consent for an adult who is unable to provide consent and their caregiver does not have guardianship.
10 Opt-Out Updates process for UHC Opt-Outs
11 Closing Case Added language outlining the process to close cases in each MCO platform
11 Referrals Added language the process to request record access for CHPW referrals
12 Screenings

Updated language about timelines of when to complete the required screenings
Added language on what steps need to be completed in the UHC platform if a client declines to complete a screening
Updated language for the KATZ-ADL to clarify that this screening is only required for clients 18 years or older.

14 Exiting a client Updated reasons for exit and added language outlining the process to close a case if the client is deceased when an agency received a referral
15 Advanced Care Planning Updated language indicating the HCA requirement for Advanced Care Planning
15 Incident Report Added language indicating the process and requirements for completing incident reports
17 Interpreter Services Strikethrough DSHS and inset Amerigroup
19 Miscellaneous
Engaging Sibling

Added guidance on how to outreach and engage siblings
Added language regarding Dually-Eligible clients


Prior to performing Health Home Services, Care Coordinators shall complete and maintain evidence of satisfactory completion of all applicable training requirements, in accordance with Health Home Policies and Procedures.

Training requirements include:

Contact Us

Phone 206-263-9000

TTY Relay: 711

Fax: 206-296-0583