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The Human Services Bus Ticket Program provides subsidized bus tickets to eligible human service agencies serving persons who are homeless and/or low income.

Agencies can apply for the program through an annual Request for Proposal (RFP) process administered by the Department of Community and Human Services. Starting in program year 2017, awarded agencies pay 10 percent of the value of the tickets, with King County Metro covering the remaining 90 percent of the ticket value.

Learn more about the ORCA LIFT reduced fare card.


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  For More Information

Contact the Human Services Bus Ticket Program

  Using ZoomGrants

We use ZoomGrants, to accept applications for the HSBTP's annual request for proposals (RFP). 

Awarded agencies also use ZoomGrants throughout the program year to submit required post-award documents and reports. 

Access the  ZoomGrants login portal. For technical assistance, contact ZoomGrants TechSupport by email ( or  through their website.

2020 Awards

The 2019 RFP for the 2020 Human Services Bus Ticket Program closed on November 22, 2019.

Program Documents

Human Services Bus Ticket Order Form

Lost/Stolen Bus Ticket Report Form 

Client-level Usage Log Template

Metro's Authorized Signature List is available in ZoomGrants, under the 'Other Submissions' tab



Starting in March 2020, households across our region and across the country will have the opportunity to participate in the 2020 Census. Your participation matters. Learn how you can promote a fair and accurate census at

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The Washington State Department of Health has established a call center to address questions from the public about what is happening in Washington state, how the virus is spread, and what to do if you have symptoms. Call 1-800-525-0127 and press # for more information.

The Community Communication Network (CCN) is a partnership between Public Health – Seattle & King County (Public Health), Community and Faith based Organizations, and Community Leaders to ensure essential, and potentially, lifesaving information reaches all populations in King County.

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Phone 206-263-9105

TTY Relay: 711

Fax: 206-296-5260