Mediation is an informal, voluntary way of helping individuals solve their own disagreements. The ADR Office uses an interest-based mediation model where mediators sit down with all of the parties in the same room and assist them in finding their own resolution to the dispute. The mediators are completely neutral third parties who have no stake in the outcome of the dispute other than to assure that the resolution is acceptable to all parties.

Mediation-Arbitration is like a traditional mediation, where mediators try to assist the parties in resolving their dispute. However, if the mediation process is not successful, the mediators assume the role of arbitrators and ultimately render a decision.

Facilitation is a means of helping work groups improve their communication processes and to address other on-going concerns. Facilitators are neutral and not involved in the matters discussed. Facilitation is especially effective for labor-management committees.

Work Group Conflict Resolution is facilitation to help work groups address specific conflict situations as they arise. Beginning with a "conflict query," the ADR Office will identify sources of conflict and provide custom designed processes to help improve the environment, restore relationships, and create a more productive workplace.

In Group/Multiparty Facilitation, our mediators assist large groups or multiple parties with divergent interests to clarify and identify issues and concerns, build trust, and develop a collaborative approach to problem-solving.

If collective bargaining negotiations are at an impasse, our skilled mediators may be able to help. Impasse mediation can be scheduled through the ILCRG, usually within two to three weeks, much faster than other more traditional methods. The mediation model also helps parties improve their communications.

If none of the processes above meet your needs, ADR staff can work with you and the other parties involved in the conflict to customize a dispute resolution strategy to satisfy all.

The ADR Office offers training programs to King County employees on topics related to conflict resolution and communication, such as Difficult Conversations, Emotional Intelligence and Conflict Resolution, and other topics. Custom training programs can be designed specifically for individual work groups, depending on the needs of the group.

ADR staff are available to meet with people to discuss their conflict situations and coach them to develop strategies to deal with these situations and avoid escalation.