Focusing on the Public
ECR also meant brand new customer service paradigms. The Clerk's Office created a new eServices Help Desk to provide customers with the answers they need when accessing the electronic court record. The Clerk's Office also expanded its web site to provide useful online customer information.
Comparing ECR Models
Washington courts customers have access to multiple ECR models, including the federal system and a variety of systems in different counties. ECR Program developers prioritized knowing and understanding the differences between these systems, in order to best support their customers. By understanding the variety of systems in which their customers work, the King County Clerk's Office is able to recognize opportunities for collaboration between systems, as well as customers' issues and questions when interacting between and among the variety of record systems.