KingCareSM uses a preferred provider organization (PPO) for its network. This traditional, broad network includes a wide variety of doctors and specialists across the United States. This plan allows you to self-refer. Because your primary doctor and your specialists may all work for different clinics, you may need to do more of your own care coordination.
As a KingCare member, your care is covered at a higher level inside the network, but the plan also pays a smaller amount toward your bill if you see a doctor outside of the KingCare PPO network. To find a health care provider in the KingCare network, go to Find a doctor and sign in to your Regence BlueShield account.
For complete plan details, see Benefits Summaries.
Other ways to access careIn addition to the health care professionals, clinics, and hospitals available in the KingCare PPO network, Regence offers the following ways to access care from the comfort of your own home, or when on the road.
- Doctor on Demand™: This service offers 24/7 access to video chat with a doctor or behavioral health specialist. The copay is normally $10 per visit, however, due to the COVID-19 outbreak, copays are now waived through Dec. 31. Download the Doctor on Demand app on your smartphone or tablet, or Register online using your computer and your Regence member ID. For additional information, see the FAQ.
- Virtual care from your regular doctor: Coverage has been expanded to cover other providers and services that can be appropriately rendered in a telehealth setting. Many in-network providers now offer telehealth options, including primary care; behavioral health; and physical, occupational, and speech therapists. Check with your providers to see if they offer virtual visits. COVID-19-related visits are covered at no cost; standard plan benefits apply to visits for other services.
- Advice24: This 24/7 nurse line provides immediate support for everyday health issues, and can help you decide when you should go to the emergency room or urgent care. Call 800-267-6729.
Phone: 800-376-7926, 711 (TTY)
Email: Regence Secure Email
Web: Regence BlueShield
24/7 Nurse Line: 800-267-6729
Policy #s: Regular 10017241-0001, Transit 10017241-0004, Sheriff 10017241-0016
PO Box 1106
Lewiston, ID 83501
Phone: 844-380-8838, 800-863-5488 (TTY)
Web: CVS Caremark
Policy #: 0385
CVS Caremark Claims Dept.
P.O. Box 52136
Phoenix, AZ 85072-2136