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Many King County facilities are closed to the public. Learn how to access services remotely or while following social distancing guidelines.  
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King County provides comprehensive benefits and services to eligible employees, retirees, and their dependents through strategic planning, negotiation, and implementation of benefit programs. Benefits, Payroll and Retirement Operations is here to help you with your medical, vision, and dental plan options; life and disability insurance; medical and dependent care reimbursement accounts; leave programs; payroll; and retirement planning.


Coverage expanded for COVID-19 medical care

King County employees and their family members enrolled in Kaiser (SmartCare) and Regence (KingCare and KingCare Select) medical plans will not have to pay copays, coinsurance, or deductibles for medical services and medications related to the diagnosis and treatment of COVID-19.

King County is providing this coverage enhancement to remove any financial barriers to accessing care and treatment for COVID-19. This expanded coverage applies to services and medications received beginning March 5, 2020.

The 100% coverage applies to COVID-19 testing and treatments at an office visit, emergency room, urgent care, hospital, telehealth, virtual care, or other facilities.

Seek care from network providers

As always, you should seek care from providers in your medical plan network whenever possible. If you must see an out-of-network provider due to an emergency or because of a lack of capacity at in-network facilities, your medical plan will pay 100% of the amount it would normally pay an in-network provider. If you are unexpectedly hospitalized, it’s a good idea to call your medical plan within 24 hours of being admitted, or as soon as medically possible, to avoid charges for non-network medical services.

If you receive a bill for treatment of COVID-19, contact Regence BlueShield or Kaiser Permanente for assistance.


How to get care during the COVID-19 outbreak

Your King County employee benefits package includes a wealth of valuable resources you can rely on to help you stay healthy or recover from illnesses, including COVID-19. To lessen the risk of exposure to COVID-19 and to help health care providers prioritize care for those who need it most, use your phone, smartphone, or computer to access health care whenever possible.

All King County employee medical plans have free options for telehealth or virtual visits, including the following.

  • KingCare and KingCare Select (Regence) members can use Doctor on Demand. Download the Doctor on Demand app to your device and use your Regence member ID to register. In addition, many in-network providers now offer telehealth options.
  • SmartCare (Kaiser) members can use CareChat.
For details about the different ways you can access care, go to Try Telehealth or your medical plan page:

If you need to go in-person, call your doctor first. If it’s an emergency, call 911.


Educational benefits videos now available

Learn more about your King County employee benefits and how they work by watching short videos on the Benefit Education page.

Benefits and retirement

Phone 206-684-1556
Fax: 206-296-7700

Phone hours:
9 a.m. – 4 p.m. weekdays

Fax: 206-296-7678