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Coronavirus (COVID-19) updates:

Due to the ongoing pandemic, Doctor on Demand telehealth copays have been waived for Regence members until the outbreak is over. Additionally, Regence coverage has recently been expanded (link to virtual care from your regular providers) to include other providers and services that can be appropriately rendered in a telehealth setting. Coronavirus-related visits are covered at no cost; standard plan benefits apply to visits for other services.

Kaiser continues to charge no copay for telehealth services. .

Looking for more convenient, round-the-clock access to health care? King County employees and family members covered under King County benefits have new ways to get convenient care through your smartphone, tablet or computer.

telehealth

Regence BlueShield members

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Regular and Transit ATU employees and family members enrolled in KingCare and KingCare Select medical plans can access a new telehealth service with 24/7 access to video visit - 365 day a year - with Doctor on Demand. Due to the ongoing pandemic: Doctor on Demand telehealth copays have been waived for Regence members until the outbreak is over.

To get started, download the Doctor on Demand app from Google Play or the App Store and register on your smartphone. You’ll need your Regence member ID number to register.

If you prefer web-based access, register at doctorondemand.com/regence-wa, or you can link to Doctor on Demand from your regence.com or the Regence app member dashboard. For a web-based visit, you will need an embedded camera.

If you need help setting up your account, call Doctor on Demand at 800-997-6196.

Questions? Read FAQs about this new service.


Coverage has been expanded to cover other providers and services that can be appropriately rendered in a telehealth setting. Many in-network providers now offer telehealth options, including primary care; behavioral health; and physical, occupational, and speech therapists. Check with your providers to see if they offer virtual visits and check with Regence to confirm coverage. Coronavirus-related visits are covered at no cost; standard plan benefits apply to visits for other services.

Nurseline-iconNot sure if you need to go to the ER or call your doctor? Need a professional opinion? Make a confidential, free call. Get free health advice from a Regence nurse 24/7 at 800-267-6729.

If you have a question, don’t know how to treat a health condition or are unsure about what kind of care you need, a free call to a registered nurse can get you on the right track. Regence Advice24 is not insurance but is offered in addition to your medical plan to help you get information and support when you need it.

regence_appDownload the Regence BlueShield app at the App Store or on Google Play.  Launch the app and register using your member ID number.  You can:

  • See your copay and deductible amounts
  • Find in-network doctors, hospitals, and urgent care
  • Connect with the Regence Advice24 nurseline
  • Connect with your telehealth providers on Doctor on Demand
  • View your member ID card
  • View the status of claims

Kaiser Permanente Members

Get real-time care online from a Kaiser Permanente clinician right from your phone – 24 hours a day, 7 days a week.  No appointment needed. 

Download the Kaiser Permanente Washington app, go to Get Care, and click Care Chat.  

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phone Call the Kaiser Permanente consulting nurse when you need advice or help figuring out where to get care. Nurses are available 24/7. You'll need to provide your member ID number.

  • Seattle area: 206-630-2244
  • Toll-free: 1-800-297-6877

In a life-threatening emergency, call 911 or your local emergency number.

kaiser_wa_appDownload the Kaiser Permanente Washington app at the App Store or on Google Play. Launch the app and register using your member ID number.  You can:

  • Refill prescriptions
  • Access Care Chat
  • Connect with the consulting nurse line
  • Use your digital member ID card

Stay connected

Please share your feedback with the team at Balanced You so we can spread good ideas, share success stories, and bring new tools to help you feel energized and be your best. The more you tell us, the better Balanced You will be!

Email: BalancedYou@kingcounty.gov

Phone: 206-263-9626

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