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Enhanced 911 Program Office 
7300 Perimeter Rd S, Room 128
Seattle, WA 98108-3848
206-296-3910
Fax: 206-296-3909

King County
Office of Emergency Management
3511 NE 2nd Street
Renton, WA 98056-4192
206-296-3038
Fax: 206-205-4056

Training for 9-1-1 employees

The E-911 Program Office sponsors a training program for the staff of the 9-1-1 centers in King County. This training program supplements the training that employees receive in their centers and focuses on classes that teach how to handle stressful situations and specific types of calls. As this profession can be highly stressful, the goal of this program is to reduce stressors that employees have both at work and in their personal life. This not only improves the quality of life for the employees, but also improves the level of 9-1-1 service provided to the public by reducing the employee turnover rate so more experienced, highly trained, and quality call takers are available to answer 9-1-1 calls.

Classes offered include:

  • Communication Styles
  • Conflict Management and Resolution
  • Handling Domestic Violence Calls, Basic and Advanced
  • Handling Suicidal Callers and Hostage Negotiations
  • ICS, Weapons of Mass Destruction and Hazardous Materials Incidents
  • Survival Techniques for Dispatchers
  • Supervisory Workshop
  • TTY and Deaf Culture
  • Understanding and Dealing with Difficult People

Trainers include experts from various agencies including King County Sheriff’s Office, Valley Regional Fire Authority, the Office of Emergency Management, the Crisis Clinic, the Hearing and Speech and Deafness Center and 911 professionals with extensive experience.

If you have any questions regarding the E-911 training program please contact Kayreen Lum.