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E-911

Enhanced 911 services

Enhanced 911 Program Office 
7300 Perimeter Rd S, Room 128
Seattle, WA 98108-3848
206-296-3910
Fax: 206-296-3909

King County
Office of Emergency Management

3511 NE 2nd Street
Renton, WA 98056-4192
206-296-3830
Fax: 206-205-4056
OEM home page

Smart911

At a September 11, 2012 news conference, King County announced the launch of Smart911 -  a supplemental data service that allows you to create a safety profile that can be seen by emergency responders when you call 9-1-1. King County is the first jurisdiction in Washington State to begin to implement Smart911.
 
Smart911 is currently up and running in Seattle and unincorporated areas of King County and we are working on being countywide soon! You can sign up today at Smart911.com and be ready when we are fully implemented.

Frequently Asked Questions

How does Smart911 work?

Go to Smart911.com and click on “Sign Up”.  Then, when you call 9-1-1 from a registered phone number, that profile will be displayed at the 9-1-1 center. The data is secure and is only available to emergency service personnel when you call 9-1-1.

What kind of information can I list in my safety profile?

You can include as little or as much information in your profile as you like. Information may include address, medical and security information. This service is voluntary, so you decide what information you want emergency responders to know about you when you call 9-1-1.

Who should create a safety profile?

Anyone can create a safety profile.  Those that are especially encouraged to register are people with medical or disability information. Wireless phone users are also encouraged, as wireless phone calls to 9-1-1 only provide a general location of the caller, not an exact address.  Registering your home, school and work addresses (including apartment and room numbers) can help responders locate you more easily.

How long does it take to create a safety profile?

Setting up a profile can take as little as 10 minutes, depending on how much information you wish to provide. You can always go back and update existing, or add additional information to your profile.

Is there a cost to register for Smart911?

There is no fee to create a safety profile with Smart911. King County is providing this enhanced level of service with funding from the 9-1-1 excise taxes.

Can I register my family members?

You are encouraged to create a safety profile that includes everyone in your household. You can also create safety profiles on behalf of elderly parents, those with disabilities, or anyone not comfortable with computers, designating yourself as the primary contact.  

What if English is not my primary language?

You can create a safety profile in multiple languages and specify your primary language. When your profile displays at the 9-1-1 center it will be translated back into English. If an interpreter is required, the 9-1-1 Call Taker will be able to see which language you designated as your primary language.

Once I have registered do I need to do anything else?

The more up-to-date your information is, the better. Smart911 prompts registered users to verify their information every six months. However, you should update your profile anytime there is any change to your information.

Is my information secure?

Smart911 utilizes the latest in physical and computer security technologies and conducts regular audits to ensure all information held in Smart911 is kept secure, and only made available to 9-1-1 and field responders when you call 9-1-1.

For more information visits Smart911.com or contact Kayreen Lum