Sept. 24, 2012
We’re Moving….and Improving
The final major step in a customer-focused transformation of King County’s building permitting agency comes Oct. 23 when the newly renamed Permitting and Environmental Review department opens for business in Snoqualmie. The Renton office that was the long-time home to the former Department of Development and Environmental Services (DDES) closes permanently at noon, Friday, Oct. 19.
The new location is more centrally located for customers since the department has evolved to become primarily a rural-services agency with a much lower staffing level to match its reduced customer base. The move to Snoqualmie is expected to save $1 million a year.
The office space at the new Snoqualmie headquarters has been designed to create a more efficient, collaborative, and transparent environment which will be more customer-friendly as people conduct business with Permitting and Environmental Review staff. The new department name was developed to better-reflect the function of the department so it is easier for people to identify what we do and where to seek the service they need.
The transformation of the department began in 2010 and used a process where staff developed such dramatic system improvements as over-the-counter permits issued within two hours instead of two weeks; established fixed fees for service so customers have certainty about costs; installed new computer software that provides more online services and coordinates customer interaction with multiple departments such as Public Health and County Roads. And more improvements are coming!
The schedule for the move to Snoqualmie is:
Noon, Friday, Oct. 19
Renton Office closed permanently
Monday, Oct. 22
No counter service, some services available online
7:30 a.m., Tuesday, Oct. 23
New Snoqualmie Office opens for business
Regular office hours will be: 7:30 a.m. to 4 p.m. Monday through Friday
New Address: 35030 S.E. Douglas St., Ste. 210, Snoqualmie, WA