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Department of Information Technology
Contact us:
Chinook Building
401 Fifth Ave.
Seattle, WA 98104

Phone: 206-263-4357
Fax: 206-296-6511

KCIT, Office of Cable Communications

If you are a cable subscriber in unincorporated King County, the Office of Cable Communications (OCC) can assist in resolving complaints and answering questions regarding your cable service.

OCC was established in 1986 to negotiate, monitor, and enforce the rules set forth in the cable television franchises held by cable TV companies operating in unincorporated King County (outside city limits).

OCC collects a franchise fee of 5% of gross revenues from the cable companies for their use of the county's rights-of-way. $2.93 million in franchise fees was collected in 2012 and deposited into the county's general or CX Fund.

OCC also assists cable subscribers in resolving complaints and answering questions regarding their cable service. If you are a cable subscriber in unincorporated King County and have an issue that you are unable to resolve directly with your cable company, please feel free to contact Christina Jaramillo.

Cable Television Survey

If you live in unicorporated King County take the Cable television survey and assist King County in determining future cable-related community needs and interests!

Residents without cable

Residents with Comcast cable

Residents with Wave (formerly Broadstripe) cable

Credits for Loss of Cable Television Service

Credits, to be applied to your next cable bill, are available for those customers who have experienced a loss in cable television service for any period of time. Feel free to contact the King County Office of Cable Communications by phone (206) 263-7880 or e-mail ( for assistance in receiving your credit. Be sure to include your name, phone number, address and length of outage, when e-mailing.