DCHS Business Plan, Performance Measures and Division Dashboards

Business Plan

The Department of Community and Human Services has written a Business Plan  to serve as the strategic plan for the department, providing details on the policy direction, mission, goals and priorities for the year.  The Business Plan also identifies the key objectives and strategies that will be utilized to achieve these goals.

Performance Measures

The Business Plan includes and describes the Performance Measures that have been established to record and report on the department's progress.  Selected key performance measures are included in the department's KingStat report to the King County Executive and the King County AIMs High Web site and reports, as well as the DCHS Annual Report.

Dashboard Reports

All DCHS Business Plan performance measures are watched closely throughout the year by each of the four divisions. Quarterly status reports - called dashboards - are reviewed by the divisions with the department director. These quarterly reports provide a mechanism for gauging the progress, status and performance of division programs in achieving department strategies and goals. If business plan targets for performance measures are determined to be at risk, action plans are developed and discussed. Each quarter, the divisions select specific program(s) to feature on their dashboard report.  The reports also forecast events that will influence key programs, and present other items of note.