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Public Health - Seattle & King County

I want someone to help me with the enrollment process

About the Lead Organization

Public Health – Seattle & King County is the Lead Navigator Organization for King County. The Navigator Program is housed in the Access and Outreach Program within the Community Health Services Division (CHS) of Public Health. The Public Health Director is Patty Hayes. The Division Director of CHS is TJ Cosgrove and the overseeing Manager is Daphne Pie (

Lead Organization responsibilities:

To maintain expertise in eligibility, health insurance basics, enrollment and program specifications for health care coverage and programs offered through the Washington Healthplanfinder. Engage in activities to raise awareness about Washington Healthplanfinder programs and benefits; Provide consumers with information and assistance face to face, using plain language, in a fair, accurate and impartial manner, including information about the full range of QHP options and affordability programs available to them, at no cost to the individual, including language assistance services necessary to communicate effectively.

Navigator organizations:

Spans three or more Lead Organizations service areas. They must collaborate with their county Lead Organization. King County has two Navigator Organizations:

  • Sea Mar Community Health Center
  • Korean Women Association
Locate an in-person "Navigator" to help you enroll
Assistance by phone
  • Call the help-line at Washington Healthplanfinder and a person will help you with your application process.
    Call 855-WAFINDER (855-923-4633), from 7:30am - 8:00pm, Monday-Friday. (TIP: Wait times tend to be shorter early in the morning or in the evening.)

  • To reach a person to help you by phone in King County, call 800-756-5437. Available Monday - Friday from 8:00am - 1:00pm and 2:00pm - 5:00pm. If you call during other hours, please leave a message which will typically be returned within one-two business days.
Renew your health insurance
  • Anyone who enrolled through Washington Healthplanfinder should get renewal information in the mail. Many people will get the option of automatically renewing their current plan. If you enrolled in Apple Health (free insurance), your renewal month will be 12 months after you enrolled.
  • If you pay a monthly premium for your insurance, you need to renew during Open Enrollment.

If you are renewing your insurance, it is very important to look at all the options. Do not assume the plan you purchased last year is still the most affordable option. New and returning customers can compare more than 60 health insurance plans from eight different insurance companies and find out if you qualify for free or low-cost health coverage.

Sign in to Washington Healthplanfinder and follow the instructions for renewing.

When you renew be sure to compare differing plan coverage and co-pay information. This includes reviewing your current tax credit amount and current premium amount to understand how they may change in 2016. Help is available by accessing the links at the top of the page find locations in area to enroll or request assistance.

Enrollment in Apple Health is year-round.

Learn more: Renewing your health insurance coverage (from Washington Healthplanfinder)

Understanding error codes

If you received an error code when trying to submit your application online, visit the Washington Healthplanfinder Online Application Quick Tips website.

For assistance by phone, call 855-WAFINDER (855-923-4633).

For Frequently Asked Questions, visit the Washington Healthplanfinder website then:

  1. Click on the "Customer Support" button on the upper right corner of the page. A drop-down menu will appear.
  2. Type in a question or keywords in the search field then press the Enter key on your keyboard. A series of related questions will appear in the field below it.
  3. Click on the question that most closely matches the one you have in mind to reveal the answer.
Health options for immigrants and refugees

Download the guide for immigrants and refugees from the Washington Healthplanfinder website (PDF). If you still have questions, call 1-800-756-5437.

Immigrants can use Healthplanfinder to see if they are eligible for low-cost or free coverage.

  • Immigrants who are "lawfully present" may buy plans.
  • Certain immigrants such as pregnant women, children, and people who are very sick who are not "lawfully present" may still be eligible for coverage. Use Healthplanfinder to check eligibility.

In general, applying for health coverage or help with health coverage costs will not make you a "public charge"— that means it will not affect your immigration status, chances of becoming a lawful permanent resident (getting a "green card"), or becoming a naturalized citizen.

The only exceptions are if you receive long term care in a nursing home or other facility paid for by the government, or if you don't tell the truth on your application.