WTD Vision, mission and goals

Vision

Creating Resources from Wastewater Division's Vision

Mission

We protect public health and enhance the environment by treating and reclaiming water, recycling solids and generating energy

Goals

Employees

Encourage innovation
Provide a safe and respectful workplace
Increase employee accountability and involvement
Recognize good work
Take pride in our work
Develop strong leaders
Promote esprit de corps

Customers

Be a good neighbor
Balance efficiency and excellence
Be responsive to diverse customer needs
Continuously improve products and services

Finances

Meet or beat financial targets
Maintain stable rates and charges
Maximize cost effectiveness in all programs and projects
Maintain high bond rating

Business

Recycle 100% of wastewater products
Construct, maintain and operate wastewater facilities
Operate our system to avoid overflows and meet environmental standards
Integrate business functions across the division
Partner with other agencies, seek collaboration

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Balanced Scorecard

The WTD uses a Balanced Scorecard, a performance measurement tool often used in private business, to measure its progress. The Balanced Scorecard ensures that program decisions take into account different perspectives including people management, financial performance, key internal processes and customer focus. More about WTD's Productivity Initiative Program.