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King County EMS Telephone Referral Program
Request for Proposals (RFP) #2023EMS511RFP
Summary
The Public Health - Seattle & King County's Emergency Medical Services Division is seeking proposals for a nurse line triaging service to support the Telephone Referral Program (TRP). The goal of the TRP is to navigate patients who access the 9-1-1 system with low acuity, non-urgent illnesses, and injuries to a nurse line for triaging, assessment, and final disposition. Case dispositions may include prevention and treatment advice for home care, instructions to see a private physician, referral to community resources, referred back to 9-1-1 for emergency response, or other approved care options.
- Full RFP document with details (720 KB)
- Attachment A: Nurse line triaging service review criteria, qualifications, and scoring (MS Excel, 50 KB)
- Attachment B: Budget Spreadsheet (MS Excel, 46 KB)
- Addendum 1: Questions and answers from the Pre-Proposal conference
- Addendum 2: Additional questions and answers
Pre-proposal conference
Public Health — Seattle & King County hosted a pre-proposal conference for this RFP on Tuesday, Dec. 19, 2023. This conference was an opportunity for interested organizations to hear more about the program and to ask questions about the program and/or the Proposal process. A recording of the conference can be viewed below.