Help us serve customers better
We’ve begun the second phase of our project and we’d like to hear from you.
Over the past eight months, Metro has been busy responding to feedback, briefing stakeholders, meeting with our Access Community Advisory Group, and incorporating customer input as we design the future of Access service.
Have a say (phase 2)
Now we’re ready to talk about that future with you.
Did we listen to you? Do you have ideas on how we could improve Access even more?
How to get involved in the next phase:
If you prefer to fill out a paper survey, we’re mailing them to active Access customers. If you’re not on that list and would like to receive the printed survey, please contact us.
Both forms of the survey include summaries of what customers told us in Phase 1 and the changes we’re making in response to that feedback. Now we want to know how people feel about the changes, as well as any ideas for more improvements to Access in the future.
Phase 1 outreach: gather feedback and recruit members to serve on a Community Advisory Group. Read a report about what we heard.
Community Advisory Group meets to help us interpret public feedback, set priorities, and inform ideas for improving Access.
Phase 2 outreach: share ideas for responding to what we heard in Phase 1 and gather feedback on how well we listened.
Phase 3 outreach: provide an update on progress to implement ideas and share opportunities for future customer involvement in planning.
Community Advisory Group
To help guide this process, Metro recruited a Community Advisory Group made up of 18 community members who represent customers and others who use Access Transportation or are affected by it.
This group advises staff members on our outreach process, helps us understand public feedback, and helps us prioritize and shape the ideas our staff members come up with to address that feedback.
The group’s meetings are open to the public, but public comment is not accepted at the meetings because the group is not a decision making body. See the project calendar for details about upcoming meetings.