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  1. Identify critical functions and processes:
    • Life / health / safety
    • Essential to accomplishing the mission of theagency
    • Perform business impact analysis
    • Critical "daily" functions that need to be provided EVEN during an event although at a reduced level
    • Identify standard operating procedures of critical functions/processes and clearly document so resources pulled from non-essential functions can perform in an emergency and/or "surge"

  2. Identify positions needed to carry out critical functions.
    • Identify and assign keyteam leads and alternates
    • Identify and assign team members by location
    • Document processes & task checklists

  3. Identify staff that can be cross trained to backfill critical functions.

  4. Identify critical functions that can be performed via telecommuting and/or manual processes if IT systems are overloaded or if re-assigned staff is not familiar with applications.
    • Data entry
    • Patient referrals and appointments
    • Records management

  5. Identify functions that can be suspended while staff is reassigned to more critical roles.

  6. Identify the department's technology needs related to large-scale telecommuting and conference calling.
    • Pre-establish conference bridge lines and status call schedules by division
    • Laptops
    • VPN Access
    • Information "SECURITY"

  7. Review human resource policies to determine whether staff can be prevented from remaining at work if symptomatic for influenza.

  8. Determine whether critical functions could be performed through flex shifting.
    • Establish shifts, longerhours of operations, alternate work days, etc.

  9. Review human resource and labor policies regarding the implementation of flex schedules.