Near neighbor survey
The near neighbor survey includes feedback from the people who live and work near our three regional treatment plants: West Point Treatment Plant in Seattle, South Treatment Plant in Renton, and Brightwater Treatment Plant north of Woodinville.
The 24-question survey is conducted by an independent research firm that randomly polls at least 35 businesses and 100 residents in each community.
Questions enable respondents to describe their perceptions of our plants and to share both positive and negative opinions about how they're operated. People also have an opportunity to rank the county's priorities and offer suggestions on how the county can improve.
The survey helps us understand how we're meeting our values of customer service and to give our neighbors a chance to tell us how we measure up to community standards.
WTD used to conduct the survey annually, and made a decision in 2007 to do it every two years as a cost-saving measure. We will commission the next survey in 2017.
2015 Near neighbor survey summary
Resident key findings
- Awareness of the wastewater treatment plants is highest among Magnolia and Woodinville residents.
- Since 2013, awareness of wastewater treatment plants has increased among Renton residents and stayed flat among Magnolia and Woodinville residents.
- A strong majority of residents both overall and within in all three areas continue to say the treatment plants in their areas have been good neighbors.
- The most common reasons cited for why the treatment plants are good neighbors are: the lack of any problems generally, hidden from sight, no offending odor, and attractive landscaping.
- Only one in five (15%) residents overall say they have experienced a negative impact from the treatment plants in their area.
- Responding to concerns within 24 hours and maintaining landscaping around treatment plants are the highest overall priorities for residents.
Business key findings
- A majority of businesses are aware of the treatment plants in their areas, with awareness at its highest among Woodinville area businesses.
- Since 2013, awareness of area wastewater treatment plants has decreased among Renton businesses and has increased among Magnolia businesses.
- A strong majority of businesses say the treatment plants in their areas have been good neighbors.
- Only one in five (20%) businesses overall say they have experienced a negative impact from the treatment plants in their area.
- Responding to concerns within 24 hours and maintaining landscaping around treatment plants are the highest overall priorities for businesses.
You can download and view documents (PDF files) using a PDF Reader.
Near neighbor survey, October 2015
Brightwater Treatment Plant, near Woodinville
South Treatment Plant, Renton
West Point Treatment Plant, Seattle