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Creating a Successful Electronic Court Records Program

The ECR Program in King County works due to many different efforts. The Program is at once a technical project involving development of a technological solution to the problem of ineffective and inefficient paper court records, as well as a multifaceted communication project involving intensive marketing and education efforts from the Clerk's Office to an array of stakeholders, including judges, clerks, attorneys, and the public.  Learn more ...

Meeting Stakeholder Needs Through Communications

Large, expensive projects that require significant cultural changes also require major marketing - to gain acceptance as well as funding. The broad array of stakeholders and potential users made communication both a focal point and a potential trouble spot during the development of the ECR Program.  Learn more ...

What Technology is Behind ECR?

Core ECR, which serves as the technological foundation for the entire suite of ECR programs, was built in 1998 using a FileNet® repository. The indexing database and applications run on SQL server. Document images of both new and archived cases are captured via high speed scanners with Kofax® interface cards. The Clerk's Office currently has a suite of ancillary software which interfaces directly with Viewer Services for FileNet®.  Learn more ...

Lessons Learned

Over more than a decade, the King County Clerk's Office succeeded in the ECR Program overall in part by smart utilization of lessons learned, some of which were brought by interim failures.  By being flexible, the Clerk's Office developed a practice of capitalizing on so-called disaster.  Learn more ...