Survey of cable T.V. subscribers in unincorporated King County

King County's cable television franchises with Broadstripe (formerly Millenium Digital Media) will expire in 2009 and the County's two franchises with Comcast will expire in 2010. This short survey is designed to give cable TV customers an opportunity to assist the County in determining the future cable-related community needs and interests for unicorporated King County as provided for in the KCC 6.27.A.050 C. The King County Executive and King County Council welcome the opinions and suggestions of current customers in preparing for the approval of these facilities.

The County is also considering an application from Verizon to offer cable TV service in the area where Verizon is currently offering telephone service. Question 12 will assist us as we complete Verizon's application request.

For subscribers of Broadstripe Cable, you are encouraged to attend a community meeting on October 28, 2008 from 7 p.m. - 9 p..m at Woodinville City Hall. The County is also planning for another community meeting for the potential subscribers of Verizon and will list any information, once it becomes available, on this Web site.

Broadstripe Cable community meeting

October 28th, 2008
7 p.m. - 9 p.m.
Woodinville City Hall
17301-133rd Ave NE
Woodinville, WA 98072

  1. Who is your cable TV provider?

    (formerly Millenium Digital Media)


  2. About how long (current or previous) has your household subscribed to cable TV?

  3. And overall, how satisfied would you say you are with your cable TV?

  4. How satisfied are you with the overall technical quality of your cable TV service? By overall technical quality we mean picture and sound quality, lack of service outages, and the connection to and in your home.

  5. How satisfied are you with the quality of programming you receive on cable?

  6. Do you feel the current channel line-up offers enough variety of programming?

  7. If you answered no to the previous question, what additional programs would you like to see offered?

  8. How satisfied are you with the way your cable company provides customer service or the way the company handles requests and complaints?

  9. Turning now to rates, would you say the monthly fee you pay for cable TV is fair, for the product you receive, or:

  10. If you are a customer of a digital service, have you experienced any technical problems with your digital cable service?

    If yes, what problems have you had?

  11. Thinking ahead to a renewed franchise with your cable company, what new services would you like your cable TV company to offer?

  12. If determined that they are technically and financially capable, should Verizon be granted a franchise to operate a cable TV subscriber system in unincorporated King County?

Thank you for completing this survey. Your responses will be kept anonymous, and will lonly be reported as part of the overall results.

If you have a specific issue about which you would like to speak to your cable company representative, please complete the following information.

If you would like to contact the King County Office of Cable Communications, go http://www.kingcounty.gov/cable.

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