Help for PDF, Windows Media, Real, and Office files or other formats
King County uses PDF, Real Media, and Office files on its Web site, in addition to other file formats. If you run into difficulty using any of these, the information below may be of help!
About PDFs (Portable Document Format files)
The King County Web site makes use of portable document format (PDF) files to accelerate the production of existing documents into formats accessible by Web browsers. Typically on the King County Web site you will find manuals, reports, maps, or other large or complexly formatted documents compressed into the .pdf format.
You can download free copies of PDF readers from a variety of sources. The most popular is Adobe Reader from Adobe Systems. (external link)
You can learn more about portal document format (including other available free PDF reader software) from this reference article on Wikipedia. (external link)
If a PDF file seems to be not working, try downloading it to your computer and opening it up locally. If you're still having trouble, you might try shutting off your computer and restarting -- often that cures the problem. And if you're still having troubles, e-mail the county's Web Master.
About Windows Media files
The King County web site makes use of Windows Media files that can be accessed by using various video-playing software, such as Windows Media Player.
Windows users likely have Windows Media Player installed on their systems, but can download free updated versions from Microsoft. Versions for other operating systems are also available.
About Real Media video and audio files
The King County web site makes use of Real Audio and Real Video files that can be accessed by using the Real Player software.
Windows users can download a free version of the RealOne player. More full-featured versions and versions for other operating systems are also available.
How to fill in Word forms
- Download the fill-in Word form (see downloading for assistance on saving a file locally).
- Using Microsoft Word, enter information in the shaded “fields” of the form.
- Use a mouse or the Tab key to move from field to field.
- Use a mouse or the spacebar to mark and unmark a checkbox.
- Note that text will be cut off if the size of a fill-in area is exceeded.
Remember, the time it takes to open a file varies depending on the size of the file and your Internet connection speed. Allow sufficient time for the file to load.
If a .PDF file, Word document, Excel spreadsheet or file in another format does not seem to be working correctly:
If the troubleshooting tips do not work or you have questions, please e-mail Web Master with detailed information about the problem you are having, including the URL of the problematic page. Someone here will respond as quickly as possible.